Your nominee will receive information from us – we usually call them notices. A notice is usually a letter giving you information, asking you to send us information or to do something.
We share different things depending on what type of nominee you have.
If you have a correspondence nominee, then they will receive all notices we give under the laws of the NDIS.
When we give your correspondence nominee a notice, we look at this as if we have given the notice to you on the day your correspondence nominee received the notice.
If we give a notice to your correspondence nominee asking them to do something on your behalf, then your correspondence nominee must respond to us. This includes if we ask them to tell us about something, or give us information or a document, on your behalf. If they don’t do this, you will be seen as having failed to comply with the requirement.
However, there are times when we’ll contact you directly, or we may want you to do something instead of your correspondence nominee. When we give the notice to you, we’ll tell your correspondence nominee that we’ve given you the notice and give them details about it.
If you have a plan nominee, we’ll send them any notices about the use of your NDIS funding. Any notices about the preparation or a change to your plan that we’ve sent to your correspondence nominee, we’ll also send to your plan nominee.
If we ask them for a statement of how your funds are being used, your plan nominee must respond to the notice and give us the statement.
If we give you a notice or letter about the preparation, management or a change to your plan, we must tell your plan nominee that we’ve given you this notice and the details of it.
What if we need you to personally do something?
If a notice or letter asks you to personally do something, you will need to do it yourself. For example, we may need you to attend a medical or psychological examination. So you’ll need to take part in the examination, not your nominee. However, your nominee can go with you if you want them to, and the examiner is okay with them being there.
If you have a correspondence nominee appointed, we may need to explain to them what we need you to personally do.
If the requirement is about the preparation, management or a change to your plan, then we must let your plan nominee know what we need you to do.