On this page:
- What if I want to change or cancel my nominee?
- When might we suspend a nominee’s appointment?
- What do we think about when we cancel or suspend a nominee’s appointment?
- When do we have to cancel a nominee’s appointment?
- What happens when we cancel or suspend a nominee’s appointment?
- What if I want my nominee’s appointment to continue?
If your nominee doesn’t comply with certain duties, we’ll contact them to find out why not. We’ll look at what they say when deciding whether to suspend or cancel their appointment as your nominee.
We want to make sure your nominee is acting in your best interests. If we become aware they can no longer fulfill the role, or there is change in a court order, such as removing a guardian, we may suspend or cancel that nominee appointment.
If we cancel a nominee appointment, that person is no longer your nominee from the time we cancel. If we suspend a nominee appointment, the person can’t act on your behalf during the time we’re deciding whether they can continue to be your nominee or not. If we cancel or suspend your nominee, we will stop sending correspondence to them and stop sharing information about you.
We may suspend or cancel a nominee’s appointment if:
- we’ve appointed a nominee on our initiative, and you ask us to cancel that appointment. Once you ask us, we have 14 days to decide whether or not to cancel your nominee’s appointment. If we decide to keep the person as your nominee we must send you and your nominee a letter telling you our decision and the reasons for this.
- if we send a written notice to your nominee, and they respond by telling us that they can’t, or might not be able to help you make decisions and/or do things on your behalf because of a change in their situation. Based on this, we’ll decide if it is appropriate to suspend or cancel your nominee’s appointment. When someone becomes your nominee, they agree to give us certain information if we ask.
If they don’t comply with one of our written notices, we may suspend or cancel their appointment as your nominee. This includes if:
- your nominee fails to tell us that they can’t, or might not be able to help you make decisions and/or do things on your behalf because of an event or change in their circumstances
- your nominee doesn’t reply to a request from us for information about their use of NDIS funding paid to them on your behalf.