If you don’t agree with a decision we have made, you should talk to your My NDIS Contact or support coordinator.
We can also give you written reasons on why we made the decision. Contact us if you’d like reasons for our decision.
If you don’t agree with our decision to change or not change a child representative, or our decision about whether a child can represent themselves, you can ask for an internal review. Both our decision to change a child representative and our decision not to change a child representative are reviewable.
- We may decide to appoint someone without parental responsibility instead of the current child representatives, or we may decide not to make that decision.
- We may decide that a child will not have a child representative because they can represent themselves, or we may decide not to make that decision.
- We may decide that one or more of the current child representatives should remain as the child representatives, or we may decide not to make that decision.
- We may decide that one or more persons with parental responsibility for a child should be the child representative instead of the child’s guardian, or we may decide not to make that decision.
If you don't agree with our decision, you can ask us to review our decision. We call this process an internal review. This means another one of our staff, who wasn’t involved in the original decision, will look at whether we made the right decision.
It’s up to you to decide whether you want an internal review. We don’t decide this for you.
You’ll need to ask for an internal review within 3 months of the child representative decision.
Learn more about reviewing our decisions.