If you don’t agree with a decision we make, please contact us. We can explain the decision and our reasons.
You may also ask for an internal review of the decision. This means that one of our staff, who wasn’t involved in the original decision, will have a look and decide if that decision was right.
There are a number of decisions we can review. We call these reviewable decisions.
If you still don’t agree with our decision after the internal review, you can ask the Administrative Appeals Tribunal to review our decision. We call this an external review.
Browse the guideline using the links or download a copy: