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Reviewing our decisions
If you don’t agree with a decision we've made, please contact us . We can explain our decision and the reasons behind it. You can also ask for an internal review of the decision. This means that one of our staff, who wasn’t involved in the original decision, will have a look and decide if the decision was right. There are a number of decisions we can review. We call these reviewable decisions. If you still don’t agree with our decision after the internal review, you can ask the Administrative Review Tribunal (the Tribunal) to review our decision. We call this an external review.
This guideline has information on what decisions we can review and how you can ask for a review of a decision. It also has information on what happens during the review, and what you can do if you don’t agree with our review.