After we inform you of the original decision, you then have 3 months to ask for an internal review. This is 3 months from the day after you receive our decision in writing.
We can’t do an internal review if you ask us after more than 3 months. If you ask us after 3 months, we’ll let you know what other options you have.
For example, if we decided you’re not eligible for the NDIS, and it’s been more than 3 months since we let you know about our decision, you can apply again. You can also apply again if you used to be a participant, and it’s been more than 3 months since we let you know that you’re not eligible anymore. Learn more about applying to the NDIS.
Or if you’re a participant and want us to reconsider the supports in your plan, and it’s been more than 3 months since we let you know about our decision to approve your plan, you can ask for a plan reassessment or variation. If we decide not to do a plan reassessment or variation, we can always consider your situation at your next check-in.
Learn more about plan reassessments and plan variations.
Example
Amir is an NDIS participant and just received his first plan. He doesn’t think we made the right decision on what supports we included in his plan. He wants to ask for an internal review.
He received his plan in the mail on 1 July. He has 3 months from 2 July – the day after he received our decision in writing – to ask for an internal review.
This means Amir will need to ask for an internal review on or before 2 October.
Amir can’t ask for an internal review after 2 October.
But if his situation changes after we approved his plan, he can still ask us to change his plan either by a plan reassessment or plan variation at any time.