After you ask for an internal review, our original decision will stand until we finish the review.
For example, you might be a participant and ask for an internal review of your current plan. If so, you can keep using the same NDIS supports described in your plan until we have made a decision.
Or you might ask for an internal review because we decided you’re not eligible for the NDIS.
Who does the internal review?
The person who does the internal review will be one of our staff. They can only do the internal review if they weren’t involved in making the original decision.xlii We call this person the internal reviewer.
Your internal reviewer will look at:
- your situation – for example, if you’re a participant and we’re reviewing our decision to approve your plan,
- NDIS laws
- Our Guidelines
- the principles we follow to create your plan – if you’re asking for a review of the supports in your plan
- reasons for the original decision, and the information we used to make the original decision
- any new information you give us.
We’ll make our decision based on the evidence at the time of our internal review decision.