What happens during an internal review?

After you ask for an internal review, our original decision will stand until we finish the review. 

For example, you might be a participant and ask for an internal review of your current plan. If so, you can keep using the same NDIS-funded supports in your plan.

Or, you might ask for an internal review because we decided you’re not eligible for the NDIS. A local area coordinator or early childhood partner can help you link in with other supports.

Who does the internal review?

The person who does the internal review will be one of our staff. They can only do the internal review if they weren’t involved in making the original decision. We call this person the internal reviewer.

Your internal reviewer will look at:

  • your situation – if you’re a participant and we’re reviewing our decision to approve your plan, we will make our decision based on the facts and circumstances at the time of our internal review decision
  • the NDIS laws
  • Our Guidelines
  • the principles we follow to create your plan – if you’re asking for a review of the supports in your plan
  • reasons for the original decision, and the information we used to make the original decision
  • any new information you give us.
This page current as of
28 June 2022
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