Who can ask for an internal review?

You can ask for an internal review if you’re directly affected by our decision. 

Who can ask for an internal review depends on the decision. We have a list of who can usually ask for an internal review for different types of decisions.

Example

Sharon is an NDIS participant. She had funding in her first plan for physiotherapy. Her new plan doesn’t include funding for physiotherapy. We didn’t have evidence that physiotherapy still meets the NDIS funding criteria for Sharon. 

Sharon can ask for a review of our decision to approve her plan without funding for physiotherapy. She’s directly affected by our decision, as it’s about her and the NDIS supports we included in her plan. 

But her physiotherapist can’t ask us for a review, as they’re not directly affected by the decision. Even though this might cause Sharon to stop going to the physiotherapist because it’s not in her plan, the link isn’t direct. It’s Sharon’s decision if she wants to use her own money to keep going to the physiotherapist.

I need help to ask for an internal review.

You can get help to ask for an internal review from your family or friends. 

Your local area coordinator, early childhood partner, my NDIS contact, or an advocate can also help you if you need them to. We can also help you book a translator or interpreter if you need one. 

How to give someone consent to ask for an internal review. 

If someone is helping you to ask for an internal review, you need to let us know they have your permission. We call this consent. This could be someone like a family member, friend, advocate, or a support coordinator. 

We prefer you let us know in writing if you’re giving someone consent. You can: 

• send us a letter or email telling us that you give someone consent to ask for a review 

• fill in the Consent for your NDIS information form 

• contact us and we’ll make a written note of this. 

We check that your consent is for the internal review we received, and your consent still applies. We may still contact you to check you’re happy for us to do an internal review. 

You can provide consent for a set period of time and can also take away your consent at any time. Learn more about consent . 

Can other people ask for an internal review on your behalf? 

You can give someone consent to ask for an internal review on your behalf. If a person wishes to apply for an internal review without your consent, they’ll need to have legal authority to act on your behalf. 

If you’re a participant under 18 years and have a child representative , they’ll have legal authority to request an internal review on your behalf.

If you’re a participant aged 18 years or older and have a nominee , they may be able to request an internal review on your behalf. Your nominee will need to check if the consent you have provided allows them to request this review. 

If your support coordinator has your consent to request an internal review, we still need to check that you know about this request before we proceed. We won’t proceed with an internal review request from your support coordinator if you haven’t provided consent for them to request this on your behalf.