What happens once you have assistive technology in your plan?

How do you use your funding for assistive technology?

There are different rules about how you can use your assistive technology funding. This depends on the cost of your assistive technology, and whether it’s low risk or higher risk. Remember that you don’t always need to buy new assistive technology to meet your needs.  Sometimes you may rent or lease an item you may need to change, or you may buy a suitable, second hand (for example, refurbished) item. You could discuss what would be right for you with your assistive technology advisor.

For general information about how to use the funding in your plan, check out Using Your Plan .

How do you use your low cost assistive technology funding?

Once you have funding in your plan, you can buy or rent your low cost assistive technology. You can choose where to buy or rent it. If your plan is Agency managed, you need to buy or rent the item from a registered provider.

If you already have funding in your Core budget, you can also buy low cost assistive technology. For example, you could use your current plan to buy a non-slip bathmat. We recommend asking an assistive technology advisor what items are right for you.

If the item is higher risk, you’ll need to consult an assistive technology advisor before you buy it.

How do you use your mid cost assistive technology funding?

You’ll need to consult an assistive technology advisor before you buy the item. You must get their advice in writing, showing their recommendations for the assistive technology you need. This will help you choose the right item. You’ll get funding included in your Capacity Building budget for this.

You should upload your advisor’s written advice to your NDIS myplace portal or bring it to your next planning meeting. You can also send it to us at [email protected] or keep it if we ask for it later.

Your Capital budget will show how much funding you have for mid cost assistive technology. Once you’ve consulted your assistive technology advisor, you can buy the assistive technology.

Your plan will also tell you the expected cost of the item. You can use the expected cost as a guide. This is so you know you’re getting a good deal when buying your items.


Sally needed a shower chair, and gave her planner an email from her occupational therapist. Her planner decided it is reasonable and necessary.

Sally’s new plan has funding for a shower chair. The plan notes the expected cost of $3,000. But there’s a bit more funding if she needs a more expensive shower chair.

She knows she needs written advice from her assistive technology advisor before buying one. So, Sally gets an assessment from her occupational therapist one month after she gets her new plan.

Her occupational therapist helps her choose the right chair for her. Her occupational therapist then gives her a copy of the assessment report.

Sally uses her plan to buy the chair. She uploads the assessment to the NDIS myplace portal in case she needs to reference it in the future.

How do you use your high cost assistive technology funding?

Your Capital budget will show how much funding you have for high cost assistive technology.

Your plan may have a specific description of the approved assistive technology. You’ll need to use your funding on an item that matches this description. For example, we might say the funding is for a particular model of assistive technology. If so, you can’t buy a different model.

Gathering quotes and assessments can take time, so sometimes we’ll include funding for assessments or trials in your plan. When you get your assessment and quote, you should email them to [email protected], so we can review them. If needed, we can do a plan review to consider including extra funding for the right assistive technology solution in your plan.

How do you get rid of any assistive technology?

Once we fund your assistive technology, you own it (if not renting or borrowing it from a provider). You can decide what to do with items you own.

If we have funded a replacement for your old assistive technology, you can keep the old item, if you choose. But we generally won’t pay for any maintenance or repairs to the old item (unless it is suitable as a backup device). 

Also if we have told you it no longer meets our criteria for funding, we won’t pay for any repairs. You can choose to give the item to someone else or return it to your provider, or even trade it in. You may also choose to sell the item.

If you decide to get rid of something because you don’t need it anymore, it’s unlikely we would fund a replacement.

This page current as of
18 April 2021
Indicates required field
Was this page useful?
Why not?