Your ILO supports have 3 parts:

  • Primary supports
  • Supplementary supports
  • Monitoring and adjustment

Primary supports

Your primary supports are the main supports that help you at home. Depending on your needs and what you want, this might be help with things like:

  • personal care
  • cooking
  • cleaning
  • emotional support
  • getting ready for work
  • making sure you’re safe at home.

We’ll consider funding supports in your plan related to the ILO design you told us about in your Service Proposal (DOCX 86KB). For example, we might provide funding for housemates to support you, or a host arrangement. Or, we might fund staff to visit you and provide the support you need.

Some examples of primary support types are:

  • Host arrangement – you live full time with a person or family (host) who is not related to you.
  • Housemates – you live full time with people who provide care, help and companionship.

In a host arrangement, your host will provide a safe and welcoming home, and the help you need. You pay the host an agreed amount from your ILO supports for the help they provide.

Generally, this amount isn’t the same as an hourly wage. It’s an amount agreed between you and the host for the support services they provide. You pay board, usually from your Disability Support Pension , to cover your accommodation and day-to-day living costs.

If you live with housemates, they may receive a benefit that’s paid through your ILO supports, for example receiving a rent reduction. The type and amount of this benefit will depend on the support they provide you.

You can also check out some real life stories about how ILO supports can work .

Supplementary supports

These are extra supports put in place on top of your primary support. These supports are flexible. You can use them to help get extra or different support from time to time. You can also use them if you need support outside the usual times your primary support is available.

Supplementary supports can help sustain your primary support, and provide back-up support if needed. Supplementary supports might be paid or unpaid. Examples of supplementary supports include:

  • a second host to share your support needs
  • on-call arrangements
  • support of a mentor
  • volunteers
  • a good neighbour
  • paid “drop-in” support
  • structured supports from family or friends.

Monitoring and adjustment

This covers setting up your supports and regularly checking in to make sure your ILO is working for you. You’ll need to agree on the frequency of these check-ins with your ILO provider, and have this included in your Service Proposal.

The flexibility of ILO means changes can be made to the mix of your supports quickly. This means you’re getting the mix of supports you want if things change.

Usually, you won’t need a plan review to make changes to your supports. You can choose or change how they’re delivered.

This page current as of
26 April 2021
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