Once you become an NDIS participant , we go through the planning process together.

When we create your plan, we:

• set up a planning conversation, so we can get to know you and discuss your situation
• think about what supports community and other government services can provide to help you pursue your goals and live as independently as possible
• think about if you need any NDIS funded supports, and if they meet the NDIS funding criteria
• ask for further information about your support needs, if we need to
• develop and approve your plan
• send your plan to you.

You can ask other people to help you, if you want to. For example, you can have friends, family or an advocate join the planning conversation. They can also help you to make your own decisions about your plan.

If you need someone else to make decisions for you about your NDIS plan, we can help you set this up. This may be:

• a plan nominee if you’re an adult
• a child representative if you’re under 18 years old.

We’ll start creating your plan within 21 days after you become an NDIS participant.

Learn more about our timeframes to create your plan in our Participant Service Guarantee .

What can you expect from us when we create your plan?

We’ll create a plan that will:

• be personalised and directed by you
• respect the role of family, carers and other people who are important to you
• build the capacity of families, carers and your community to support you where appropriate
• consider the support your friends and family provide, and the support services available to everyone in the community
• respect your right to have control over your life and make your own choices
• help you participate in the community, and help you study or find and keep a job, if you want to
• focus on choice and flexibility when it comes to your goals, needs and your supports.