How do we decide what supports to include in your plan?

NDIS supports are the services, items and equipment we fund or provide under the NDIS. An NDIS support is the practical description of how we help you under the NDIS.

There are two types of NDIS supports:

  • the general supports we provide to you
  • the reasonable and necessary supports we fund in your plan.

General supports

General supports are those we provide to you, such as a local area coordinator or early childhood partner.

We help you develop your plan and connect with supports and activities in your area.

For example, we can help you connect with:

  • informal supports, such as your friends, family or other people you know in your community
  • community supports that are open to everyone in the community, such as sporting clubs, activity groups or libraries
  • mainstream supports – other government services such as the health and education systems.

General supports are not funded through your NDIS plan.

General supports can be provided by:

We can provide these general supports to everyone with a disability, including people who are not NDIS participants. 

Reasonable and necessary supports

Reasonable and necessary supports are the disability supports we fund in your plan. You can use this funding to buy supports from service providers.

All NDIS supports need to meet the NDIS funding criteria. For example, they need to be related to your disability, value for money, and effective and beneficial.

Each support we fund in your plan must be a reasonable and necessary support, however we also consider how your supports will work together as a package to address your disability support needs, or to achieve an outcome.

The supports we fund must be reasonable and necessary individually, but they must also be reasonable and necessary as a package of supports. 

If you need a new support, which now means your overall package of supports doesn’t meet the NDIS funding criteria anymore, we may either:

  • not include the new support in your plan
  • include the new support in your plan, but also reduce the other supports in your plan.

For example, a home modification may reduce your need for other supports. If we plan to fund a home modification, we will need to take that home modification into account when considering what other supports are reasonable and necessary, such as the amount of care you need at home.

We also decide how we describe the supports in your plan. We can describe your supports as:

  • Flexible – you have greater flexibility on what you buy within the description of the supports. This is sometimes called supports ‘described generally’.
  • Fixed – you must buy the support as we describe it in your plan. This is sometimes called a ‘stated support’ or supports ‘described specifically’.

We describe most supports as flexible when we can. When supports are described as flexible, you will have greater flexibility over the support you can buy that falls within the description of the support in the plan.

When supports are described as fixed, you will have less flexibility.

We divide your supports into 3 different budgets:

  • Core Supports – supports for everyday activities
  • Capacity Building Supports – supports to help you build your skills and increase your independence
  • Capital Supports – supports such as assistive technology, vehicle modifications, home modifications and specialist disability accommodation.

Each budget is divided into a number of support categories. Support categories have more detail about what supports you can buy with your funding.

When we describe your supports as flexible, you can usually choose what supports you buy within the descriptions for each support category .

Your Core Supports budget is the most flexible. You can usually use your funding across all the support categories except transport in the Core Supports budget if:

  • we described the supports as flexible
  • you have the same plan management options for your Core Supports.

Learn more about thesupport budgets and support categories in your plan .

We also consider our Participant Service Charter and what you can expect from us when we create your plan.

We look at all the information we have when we decide what supports to include in your plan.

Check out our Reasonable and Necessary Supports Guideline for how we decide what supports to include in your plan, and how we describe them.

We also have detailed information on how we make decisions about different types of supports.

Learn more on our Supports we fund page.

This page current as of
30 June 2022
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