After we decide to review your plan, we’ll work with you to create and approve a new plan. You’ll get a copy of your new plan within 7 days.
Your local area coordinator, early childhood partner or support coordinator can help you start using your new plan. For example, they can explain the supports in your new plan, help you connect with supports outside the NDIS, and help you find service providers.
Learn more about your plan.
What if you’re not happy with your new plan?
If you’re not happy with your new plan, you should talk to your local area coordinator, early childhood partner, support coordinator or planner. They may be able to explain our decision, or help you with any questions. It’s a good idea to do this soon after you get your new plan.
You can also contact us to ask about the reasons for our decision to approve your plan. We can put these reasons in writing.
If you don’t agree with your new plan, you can ask us to review our decision. We call this process an internal review. This means another one of our staff, who wasn’t involved in the original decision, will look at whether we made the right decision.
It’s up to you to decide whether you want an internal review. We don’t decide this for you.
You need to ask for an internal review of our decision within 3 months of receiving it. We can’t do an internal review if you ask us after 3 months has passed. If you ask us after 3 months, we’ll let you know what other options you have. Learn more about reviewing our decisions.