An external review means the Administrative Appeals Tribunal decides if we made the right decision, or if it needs to make the decision again.
If you’re a participant and your situation or disability support needs change during the external review process, contact your case manager. Your case manager is our staff member who helps us at the Tribunal.
If the Tribunal is reviewing a decision about your plan, you may need a plan review so we can separately consider your new situation and new support needs.
Your case manager will explain the options available to you. We may also need to let the Tribunal know what we think we should do, if it might affect your external review.
You can still use the supports in your plan while the Tribunal considers your external review.
Learn more about external reviews.