What happens if you buy supports that aren't in your plan?

The funding in your plan must be spent on the NDIS supports described in your plan. We’ll explain the types of supports included under each funding component amount in your plan, so you know how to use your NDIS funding.

Sometimes things can go wrong, or you find something’s not right. This can include things like not getting the support you agreed to or providers claiming more than you agreed to.

We understand most people try to do the right thing, but sometimes make mistakes. We want to help you to do the right thing when you claim from your plan.

If you think your provider or registered plan manager has made a mistake with a claim, contact them as soon as you can. If you don’t feel okay talking to your registered plan manager or provider, talk to someone you trust. They may be able to support you to resolve your concern. If you can’t resolve the issue, you can contact us .

If we think there’s a problem with how your plan is being used, we may need to investigate it. For example, we may check what supports have been bought with your funding or ask for more evidence, like a receipt.

If you think you’ve spent your funding on supports that aren’t in your plan or aren’t NDIS supports, or you’ve made a mistake with your self-managed claims, contact us . We can help you fix any mistakes and understand how to claim for next time.

If you deliberately spend funding on supports that aren’t in your plan or aren’t NDIS supports, you may owe us a debt. This means we’ll need to be repaid the amount of money spent on supports that weren’t in your plan. We may also vary your plan to:

  • change the way your funding is managed, or
  • reduce the length of your funding periods for the whole plan or specific funding components .

Remember, NDIS funding can only be spent on NDIS supports. You can use the funding in your plan to buy NDIS supports if they’re related to your disability and are in line with your plan. NDIS funding isn’t intended to be a source of general income, or to be used for day-to-day living costs like rent.

If you think someone might be doing the wrong thing or committing fraud, you should report it. Fraud might include:

  • charging for supports you didn’t get
  • charging for more support than you get.

The best way to report suspected fraud is to call the NDIS Fraud Reporting Hotline on 1800 650 717.

You can find out more about fraud on our website.

This page current as of
10 October 2024
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