You must use registered NDIS providers to buy NDIS supports when your funding is Agency-managed.
Registered NDIS providers meet strict conditions for the quality and safety of their services. Learn more on the NDIS Quality and Safeguards Commission website.
Some NDIS supports can only be provided by registered NDIS providers. These include:
- Specialist behaviour supports , if the provider will undertake a behaviour support assessment or develop a behaviour support plan
- any NDIS support that is likely to involve a regulated restricted practice , either for a short amount of time or on an ongoing basis
- Plan management
- Specialist Disability Accommodation.
You must use registered NDIS providers for these supports, even if your plan doesn’t say you need to. You must use registered NDIS providers for these supports even if your funding is self-managed or if you use a registered plan manager.
You’ll need to tell us about the providers you choose for these supports before we can pay them.
Do you need to tell us about your providers?
We need to record the details about providers of certain Agency-managed supports in your plan. This is so we can pay them for the NDIS supports they provide to you. Once your plan is approved, you’ll need to tell us about your chosen providers for these supports. We call these ‘my providers’. We used to call them ‘participant-endorsed providers’.
When you tell us about your my providers, we can record their details and we can pay them for the support they have given you. Only your my providers can claim for these supports.
You can change your my providers at any time. You can contact us to tell us you have chosen a new provider. You will need to let your previous provider know that you no longer want them to provide supports to you.
What if there are no service providers in your area for your supports?
If you’re finding it difficult to find service providers in your area, talk to your my NDIS contact, support coordinator, or recovery coach. They may be able to help you find services in your area or work out other options for your situation.
You may be able to get some NDIS supports over the phone or internet, for example therapy through telehealth .