We'll use your Roster of Care to work out how much SIL support you need.

We have some information below about what we need in the SIL Pack. Check out the Guide to Using the Provider SIL Pack , for information about the pack and how to use it.

Has the Provider SIL Pack been completed correctly?

Your provider needs to submit the Provider SIL Pack correctly. We make sure they've followed all the steps in the Guide to Using the Provider SIL Pack. If anything is missing or hasn’t been completed correctly, we’ll ask your provider to fix it.

We check your Roster of Care before your plan gets approved. We make sure your provider completed the Roster of Care correctly, and you were involved in creating it.

How much support do you need?

The Roster of Care page shows your staffing mix. It should also include the ratio of supports you get in a normal week. SIL doesn’t have to be 'round the clock' – there might be times when you don’t need support, or when you’re out of the house. 

We review these levels of support with: 

  • the information in the SIL Roster of Care Tool 
  • any other information submitted with your SIL Pack 
  • any other supporting information we have.

When we review this section, we make sure: 

  • the hours of community participation and informal supports in a week match information from your planning meeting. For example, if you work five days per week, your provider should show you'll be at work these hours 
  • the ratios of support are reasonable and necessary, based on the information we have
  • SIL is support for you only in your home. Some activities may be covered funded through other suppoers, such as group day programs to build your capacity 
  • your support ratio on public holidays is appropriate. As a guide, you'll usually need similar levels of support on public holidays and Sundays
  • you have the right amount of support for irregular events, such as if you get sick.

As we mentioned above, we also look at your last Roster of Care. This helps us understand any changes in your supports.

What are crossover shifts?

A crossover shift is when a shift crosses over times with two different hourly rates. If this happens, your provider must pay your support worker at the higher hourly rate for their entire shift. We make sure shift start and end times don’t cross over each other. For example, we check afternoon shifts don’t end after the start of the overnight shift.

Your provider must avoid any times where an afternoon support worker and overnight support worker help you at the same time.

What support do you need overnight?

If you need overnight supports, there are two types:

  • active overnights are where your support worker needs to be awake during normal sleeping hours to support you because of your disability. It could also be to support one of your housemates because of their disability.
  • Sleepovers are where your support worker can sleep for an eight-hour shift. They might just need to give you support sometimes when you need it. For example, you might need to go to the bathroom. 

The price of sleepover hours includes up to two hours of awake support overnight. If you need more than this, your provider can claim:

  • extra support hours at the daytime rate for weekends and public holidays 
  • extra support hours at the Saturday rate for weeknights. 

For example, you may need three hours of active support on a Wednesday overnight shift. Your provider can claim one of the support hours at the Saturday rate.

If you share supports with a housemate who needs active overnight support, your provider will list you as needing active support too. This is so your overnight support worker gets paid fairly. 

What are adjustments to the Roster of Care?

Your provider can make small changes to the Roster of Care. They can make adjustments if your Roster of Care doesn’t capture your support needs completely. For example, your provider could make adjustments when you: 

  • would like to give us more accurate information
  • have more than one support worker overnight due to significant behaviours of concern 
  • choose to change your day program, or see your family and friends more often.

Your provider must say why they made the adjustments. They must have enough detail and show how they calculated the support you need. 

We check your provider makes the right adjustments. We also make sure they record no more than 24 hours of support per day.

Your Support Coordinator, LAC, friends and family can also help you with this.

Can you see your Roster of Care?

Yes. Your provider must give you a copy of your Roster of Care, so you know how much support you’ll get in your plan. This could be a physical copy or a digital copy. We can also give you a copy if you don’t have one.

You should’ve been involved in creating your Roster of Care. If you weren’t let us know.

You’ll see your roster only – we can’t share personal information about anyone else in your home.

Once you have your Roster of Care, you can share it with other people. For example, you might give a copy to your family, or to your LAC or Support Coordinator. They can help you understand your supports, or help you change your Roster of Care.

Can you change your Roster of Care?

Yes. Your needs may change over time so your Roster of Care might need to change.

Unless your situation changes, you’ll generally have the same Roster of Care as your last plan.

What if your needs change?

You may need a different Roster of Care if your goals or support needs change. Or if you want to change your typical week. For example, you might visit your family on Saturday, but you want to change to Sunday visits.

Where you need big changes to your Roster of Care we’ll ask you for a report from an allied health professional. The allied health professional shouldn’t be from the same organisation as your SIL provider.

As with your first Roster of Care, we’ll check you and your provider created your new roster together.

If there are any mistakes in your Roster of Care or we need more information, we’ll talk to your provider. You’ll get a new copy if there are any changes.

What happens if your plan expires before you have a Roster of Care? 

There might be times when we may not agree with your provider about your Roster of Care. If we can’t agree four weeks before your plan expires we use the same Roster of Care as your previous plan. We’ll include funding using the updated SIL pricing limits in the NDIS Pricing Arrangements and Price Limits .

In rare situations, your provider may be unable to provide an acceptable Roster of Care for supports. If this happens, we can help you get a Roster of Care from other providers.

This page current as of
23 July 2021
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