What happens if we need more information?

Once we have done the plan review, we’ll create a new plan for you. We might need more information or an assessment to help us create your new plan.  

This helps us understand what supports you need. We might ask you for:

  • a new assessment and report, if your last assessment was a long time ago, and doesn’t tell us about your current support needs
  • more information about your support needs, from a suitably qualified person such as your doctor or psychologist.

We must give you a reasonable opportunity, and a reasonable amount of time, to give us the information.  The sooner you can give us the information, the sooner we can create and approve your new plan.

In some situations, we may need to approve your new plan before you get an assessment or give us information. 

For example, we might approve your plan so you have funding for urgent self-care supports. We could then do an agency-initiated plan review afterwards once you have the assessments and reports for other supports such as assistive technology.

This page current as of
13 September 2021
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