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When we receive your request to change your plan we’ll look at the information you have given us to make our decision.
Request for a plan variation
If you request a plan variation, we can decide to:
- vary your plan
- not vary your plan
- let you know we need more time to decide.
We have to make our decision about your request for a plan variation within 21 days of receiving your request. We will send you a letter telling you about our decision and our reasons.
If we inform you that we need more time to decide, then we must either vary the plan or decide not to vary the plan as soon as reasonably practicable. What is reasonable will depend on whether we have requested any information or reports. We may ask you to provide more information to help us make our decision. Or we may ask you to undergo an assessment or examination, or both and provide us with a report or reports.
If we request more time to make our decision, we will decide whether to vary your plan within 28 days, or 50 days if we are addressing complex needs.
If you don’t agree with our decision to vary your plan, or not vary your plan you can ask us to review this decision.
Learn more about internal reviews.
Request for a plan reassessment
If you request a plan reassessment we can decide to:
- vary your plan
- reassess your plan
- not reassess your plan.
Just like plan variations, we have to make our decision about your request for a plan reassessment within 21 days of receiving your request.
We will send you a letter telling you about our decision. If we decide to vary your plan, or not reassess your plan, we will provide you with reasons for our decision. If you don’t agree with our decision to vary your plan, or not reassess your plan, you can ask us to review this decision.
Learn more about internal reviews.
If we don’t make a decision within 21 days, we are taken to have decided not to conduct a reassessment of your plan and this decision will be automatically reviewed.
We call this an automatic internal review. We’ll let you know in writing if we do an automatic internal review. You don’t need to do anything.
Learn more about automatic internal reviews.
If we decide to reassess your plan, we must complete the reassessment and either:
- vary your plan (as a result of the reassessment) or
- prepare and approve a new plan.