What’s the difference between a plan review and an internal review?

A plan review is different from having a decision reviewed.

A plan review is usually done because your situation has changed, or after we check-in with you. A plan review is not used to review a decision we have already made. 

If you don’t agree with a decision we have made, you can ask us to review it. We call this an internal review. There is a different process for internal reviews. Learn more about internal reviews.

If you don’t agree with a decision we have made, the first step is to contact us . We can help explain how your plan can work, fix any mistakes, or support you to get our decision reviewed.

If we’re not sure whether you’re asking for a plan review or an internal review, we’ll contact you to check. We’ll discuss your options and let you know the next steps.

This page current as of
13 September 2021
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