What happens after we approve your plan?

On this page:

When will we do a plan reassessment?
What if you don't agree with a decision we make?

Once we approve your plan, we’ll talk with you about how you can use your plan. You may have a support coordinator, a specialist support coordinator or a recovery coach funded in your plan. If so, they’ll help you use the funding in your plan to get the NDIS supports you need.

While you’re in custody, in most cases, you’ll be supported through the justice system. You may not need to use the funding in your NDIS plan.

If you have questions about your plan, you can contact us . You can also ask your support coordinator, specialist support coordinator, recovery coach or local area coordinator.

When will we do a plan reassessment?

We’ll check in with you during your plan and make sure that we reassess your plan before the reassessment date. If you’re in custody, we’ll think about the length of your minimum custodial sentence when we set how long your plan will go for.

If you’ve been released from custody, we’ll check in with you regularly. We’ll also check in with you if your custodial sentence changes.

You can ask us for a plan reassessment if your disability support needs change. Sometimes we can change your plan by varying your current plan instead of creating a new plan.

Learn more about check-ins and changing your plan.

Ian is currently in a custodial facility. He’s serving a 5-year sentence with a 3-year non-parole period. The justice system currently meets all his disability support needs, so we don’t fund any NDIS supports in his plan.

At the start of his 5-year sentence, we gave Ian a 3-year plan – the length of his minimum custodial sentence. As he comes to the end of his non-parole period, we’ll meet with him to help him prepare to go back into the community.

We’ll help Ian understand how to use his NDIS plan to meet his disability support needs. We'll also help him connect with mainstream or community services to help meet his goals.

We’ll discuss if there are any NDIS supports we can fund. For example, we may fund support coordination or occupational therapy to help Ian build on the independent living skills he’s been learning as part of a program in a custodial facility.

Within the justice system, Ian gets case management and coordination support while his release is being organised. For example, to help him with the parole board.

Ian might also be supported by a parole officer or another correctional services officer when he goes back into the community. They’ll help Ian with any justice obligations or needs, such as programs or meetings he has to attend when he’s in the community. Ian’s support coordinator might talk to these officers to work out who is the right service to help Ian.

We’ll check in with Ian during his plan to find out if there are any changes with his custodial order or disability support needs.

What if you don’t agree with a decision we make?

If we decide that a support doesn't meet all our NDIS funding criteria, we can’t include it in your plan.

There are lots of ways we might be able to help though, so talk to us if you’re in this situation. We can help you at any time.

We'll give you written reasons why we made the decision. You can contact us if you’d like more detail about the reasons for our decision.

If you don't agree with a decision we make about justice supports, you can ask for an internal review of our decision. You’ll need to ask for an internal review within 3 months of getting your plan. Learn more about reviewing our decisions .