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You can choose a registered plan management provider to assist and support you to manage your funding.
They can buy NDIS supports on your behalf from the funding you provide them from your plan.
A plan manager can help you:
- increase your financial and plan management skills
- pay providers
- increase your choice of providers
- get NDIS plan budget reports and help you monitor your budget.
If you use a registered plan manager to manage your funding, we’ll always include funding in your plan to cover plan-management costs.
Your registered plan manager can’t claim more than the NDIS Pricing Arrangements and Price Limits.
Having a registered plan manager can reduce risks involved with managing funding in your plan. But there may still be risks to you that we need to consider.
You’ll still need to make sure any provider you choose provides NDIS supports that are safe and meet your needs.
We respect your right to take reasonable risks in having a registered plan manager to manage your NDIS funding. We’ll talk to you about what might help reduce any risks with having a plan manager manage your funding.
We’ll also talk about what helped reduce risks in your previous plan. If there are no suitable supports or strategies available to manage the risk of harm to you, the risk may be unreasonable.
Before we agree to a registered plan manager managing your funding, we need to think about if:
- it would be an unreasonable risk to you
- they're unlikely to spend your funding on supports that are only NDIS supports
- they're unlikely to spend funding in line with your plan.
When we think about if there is an unreasonable risk to you, we’ll think about if you are at risk of physical, mental or financial harm. We look at unreasonable risk and the strategies available to reduce risk, in the same way as we do for self-managing funding.
We also think about whether a provider has delivered supports to you in a way that has caused you physical, mental or financial harm. Or, if someone might pressure you to do something.
We look at if your plan manager has spent your funding on NDIS supports and in line with your plan in the same way as we do for self-managing funding.
We can help you change your registered plan manager if you need to.
What does it mean when your funding is Agency-managed?
You can choose for your funding to be Agency-managed. This means we’ll pay registered providers directly, from funding in your plan, for services on your behalf.
We may also decide to make part, or all, of your funding Agency-managed when we approve your plan.
We’ll do this if you don’t choose who you want to manage your funding. Or if you can’t, or don’t want to, self-manage or use a registered plan manager for any parts of your funding.
When we decide if your funding should be Agency-managed, we think about your goals, your NDIS supports and the providers you want to use.
For example, if your funding is Agency-managed you’ll need to use NDIS registered providers. If you prefer to use providers that aren’t NDIS registered, we’ll discuss your options with you. You might agree to use NDIS registered providers or consider self-managing or using a registered plan manager.
If your funding is Agency-managed, your providers can’t claim more than the NDIS Pricing Arrangements and Price Limits.
When your funding is Agency-managed, we don’t generally think about whether management of your plan presents unreasonable risk.
If you already have a plan and we decide to make part, or all, of your funding Agency-managed, we’ll work with you to make sure you have the NDIS supports you need.