What are internal and external reviews?

There are processes we have to follow to review our decisions. This is called doing an internal or an external review.

First, we need to make the decision. You can’t ask for a review before we make the decision. We call this the original decision. For example, we could decide you’re not eligible for the NDIS. Or if you’re a participant, we could decide to approve your plan.

If you don’t think our original decision is right, you may be able to ask for an internal review. This is where one of our staff, not involved in the original decision, checks if we made the right decision the first time.

If you don’t agree with the internal review decision, you may then ask the Administrative Appeals Tribunal for an external review. This is where the Tribunal checks if the internal review decision was the right decision.

The Tribunal is separate to us, so external reviews are independent from our decisions. You can’t have an external review until we’ve done the internal review.

What decisions can be reviewed?

The NDIS law tells us what decisions can be reviewed.

Many decisions are reviewable. Some of the common ones include when we decide:

If you’re a participant and don’t agree with your plan, you can ask us to review some parts of your plan. We can review: 

  • what NDIS-funded supports we include in your plan
  • how we describe those supports
  • how your funding is managed
  • how long your plan goes for.

Learn more about how we create and approve your plan.

For a list of all the decisions we can review, see What decisions can we review?

If the original decision we make is reviewable, we’ll let you know in writing.  You’ll see this in the letter we send you when we make our decision.

If you’re not sure if our decision is reviewable, you can always ask us .

This page current as of
13 September 2021
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