We’re committed to helping you understand how and why we make decisions. We’re also committed to helping you have a decision reviewed, if you believe the original decision we made was wrong.
We will give you written notice and the reasons for our reviewable decisions. You can ask us at any time about how we make decisions. We can explain our decision and answer your questions.
If you’d like more information about one of our decisions, get in touch. You can contact us by phone, email or at one of our offices. If you’re a participant, you can also speak to your planner, local area coordinator or early childhood partner.
If you don’t agree with our decision, you may be able to ask for a review of the decision.
If you’re not satisfied with our service, you can always give us feedback or make a complaint .
If you want to ask us to make changes to your plan, this is called a plan reassessment or plan variation. This is different to asking us to review a reviewable decision.
If you’re not satisfied with a service provider, you can contact them directly. You can also contact the National Disability Insurance Scheme Quality and Safeguards Commission .
We’re committed to improving our services, and making sure you get the reasonable and necessary disability supports you need. We encourage you to let us know if things aren’t right.
What do we mean by reviewing a decision?
We make decisions under the law for the NDIS.
This law tells us how we should make decisions that affect you and your NDIS plan. We need to make all our decisions under this law.
We are committed to making the right decisions under the law. If you don’t agree with our decision, you may have a right to have that decision reviewed.
If you want a decision reviewed, you will need to ask for a review within 3 months of the decision being made.
Having a decision reviewed means someone who wasn’t involved with the original decision will have a look at our decision. They check if we made the right decision under the law, or if the decision needs to be made again.
Learn more about internal and external reviews.