Once you have disability-related heath support funding in your plan you can use your funding to get the NDIS supports you need, in line with your plan.
If you need help to use your funding, talk to your my NDIS contact, support coordinator or recovery coach.
Learn more about using the funding in your plan in Our Guideline – Your plan.
Your provider will need to make sure they or their workers have the current skills and knowledge to provide the supports you need.
You should speak directly with your provider if you’re concerned about the quality or safety of the supports you receive from them.
If you’re still not satisfied with the quality of the supports you’re receiving, you’re entitled to lodge a complaint through the NDIS Quality and Safeguards Commission .
Learn more about NDIS provider responsibilities in the NDIS Practice Standards: High Intensity Support Skills Descriptors .
What if you don’t agree with our decision?
If we decide disability-related health supports don’t meet the NDIS funding criteria, we can’t include them in your plan.
We’ll give you written reasons why we made the decision. You can contact us if you’d like more detail about the reasons for our decision.
If you don't agree with a decision we make about disability-related health supports, you can ask for an internal review of our decision.
You’ll need to ask for an internal review within 3 months of getting your plan.
Learn more about reviewing our decisions.