If there are any problems with your home modifications, you should raise them directly with your provider. Your contract with your builder or other providers can help clarify their responsibilities if the work doesn’t meet your expectations.

Your builder is responsible for the quality and safety of their work. If you have concerns about the quality and safety of your home modification, speak directly with your builder so they can address your concerns.

If you have a building works project manager, they can help you work through any problems with the builder or tradespeople working on your home.

We are not responsible for fixing work that has been done. This needs to be resolved with your builder.

There are resources available that can help you resolve a dispute with your provider:

Our website also links to a range of resources to help you understand your consumer rights.

This page current as of
14 June 2023
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