If there are any problems with your home modifications, you should raise them directly with your provider. Your contract with your builder or other providers can help clarify their responsibilities if the work doesn’t meet your expectations.
Your builder is responsible for the quality and safety of their work. If you have concerns about the quality and safety of your home modification, speak directly with your builder so they can address your concerns.
If you have a building works project manager, they can help you work through any problems with the builder or tradespeople working on your home.
We are not responsible for fixing work that has been done. This needs to be resolved with your builder.
There are resources available that can help you resolve a dispute with your provider:
- The Quality and Safeguards Commission is responsible for handling complaints for NDIS registered providers. NDIS registered providers need to follow specific rules for quality and safety.
- The Australian Consumer Law protects you as a consumer when you buy domestic, household or personal goods or services using your NDIS funding, including from builders. The Australian Competition and Consumer Commission has some helpful resources for consumers with disability if you have a complaint or need advice.
- Your state or territory building authority will have information about resolving issues during building projects or making complaints about building providers.
Our website also links to a range of resources to help you understand your consumer rights.