What if you have a concern about the care you are receiving?
If you have a concern about the care you are receiving, it is important you talk about it. Raise your concern with the staff or managers of the residential aged care facility first. This is often the best way to have your concern resolved.
If they can’t help, you can contact the Aged Care Quality and Safety Commission . They look at issues or complaints about the quality of care provided at residential aged care facilities.
You can also contact the NDIS Quality and Safeguards Commission . They’ll work with the Aged Care Quality and Safeguards Commission to help you.
Your family, advocate, or support coordinator can also help you make a complaint.
What if you don't agree with our decision?
If we decide your requested supports don’t meet our NDIS funding criteria, we can’t include them in your plan.
We’ll give you written reasons why we made the decision. You can contact us if you’d like more detail about the reasons for our decision.
If you don’t agree with a decision we make about your supports, you can ask for an internal review of our decision.
You’ll need to ask for an internal review within 3 months of getting your plan.
Learn more about reviewing our decisions.